Terms of service

Last updated: 19 October 2026

OVERVIEW

This website is operated by G&W 2026 UK LLC, trading as Olivanders Living. Throughout the site, the terms "we", "us" and "our" refer to Olivanders Living. We offer this website, including all information, tools, products and services available from it, to you, the user, on the condition that you accept all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you use our "Service" and agree to be bound by these terms and conditions ("Terms of Service" or "Terms"), including the additional policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants and contributors of content.

Please read these Terms carefully before using our website. If you do not agree to all of these Terms, please do not use the website or any Services.

Any new features or tools added to the store are also subject to these Terms. You can review the most current version of the Terms at any time on this page. We may update or replace parts of these Terms by posting changes on our website, as explained in Section 22.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products to you.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law, or any other law, that cannot lawfully be excluded, restricted or modified.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least 18 years of age, or that you are using the website with the involvement of a parent or guardian. You may not use our products for any illegal or unauthorised purpose, and you must not, in your use of the Service, break any laws in your jurisdiction, including copyright laws. You must not transmit any worms, viruses or code of a destructive nature. A breach of any of these Terms may result in the termination of your access to the Service.

SECTION 2 - GENERAL CONDITIONS

We may refuse service to anyone for any lawful reason at any time. Your content (not including payment card information) may be transferred unencrypted and may involve transmission over various networks and changes to meet the technical requirements of connecting networks or devices. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without our express written permission. The headings in these Terms are for convenience only and do not limit or affect them.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We work hard to keep the information on this site accurate, complete and current. Material on this site is provided for general information only and should not be relied on as the sole basis for decisions without checking more complete or current sources. This site may contain historical information, which is not necessarily current and is provided for your reference only. We may modify the contents of this site at any time, but we have no obligation to update any information.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are shown in Australian dollars (AUD) and are subject to change without notice. A price change does not affect an order that has already been confirmed. We may modify or discontinue the Service, or any part of it, at any time. To the extent permitted by law, we are not liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Our products are available exclusively online through this website. Products may be available in limited quantities and are subject to return or exchange only in line with our Refund Policy: https://olivandersliving.com/policies/refund-policy

We accept change-of-mind returns within 30 days of delivery date for eligible items, subject to the conditions in our Refund Policy. This does not affect any rights you have under the Australian Consumer Law, which guarantees remedies for products that are faulty, unsafe or not as described.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen's display of any colour will be accurate. Alabaster and marble are natural stones. Every piece has its own veining, tone and translucency, and these natural variations are part of the product, not a fault. Dimensions are listed as accurately as possible, and small variations can occur between natural stone pieces.

Our wall lights and pendants are designed to be hardwired. They must be installed by a licensed electrician. Bulb fitting, bulb type and other specifications are listed on each product page where available.

We may, but are not obliged to, limit the sale of our products to any person, geographic region or jurisdiction, and we may limit the quantities of any products we offer. All product descriptions and prices may change at any time without notice. We may discontinue any product at any time. Any offer for any product made on this site is void where prohibited. Orders are packed and shipped by our logistics partners.

SECTION 6 - SHIPPING REGIONS

We currently only accept orders for delivery within Australia. Orders placed with a delivery address outside Australia will be cancelled and refunded in full.

SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We may refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same payment card, and/or orders that use the same billing and/or shipping address. If we change or cancel an order, we will try to notify you by contacting the email address and/or billing address or phone number provided at the time the order was made. We may limit or refuse orders that, in our judgement, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed. For more details, please review our Refund Policy: https://olivandersliving.com/policies/refund-policy

A binding contract is formed when your payment has been successfully processed and we have sent you an order confirmation email. We may refuse or cancel an order at any time for reasons including, but not limited to, product availability, errors in the description or price of the product, or an error in your order.

We may also cancel or limit quantities of any order placed, even after confirmation, if fraud, abuse or pricing errors are suspected. This includes cases where incorrect pricing or product availability is displayed because of a technical or human error. If we cancel an order after payment has been taken, we will refund you in full.

SECTION 8 - OPTIONAL TOOLS

We may give you access to third-party tools that we neither monitor nor have any control or input over. You acknowledge and agree that, to the extent permitted by law, we provide access to such tools "as is" and "as available", without any warranties, representations or conditions of any kind and without endorsement. To the extent permitted by law, we have no liability arising from or relating to your use of optional third-party tools.

Any use of optional tools offered through the site is entirely at your own risk and discretion. You should make sure that you are familiar with and approve of the terms on which the relevant third-party provider(s) offer those tools. We may also offer new services and/or features through the website in the future, including new tools and resources. These new features and/or services are also subject to these Terms.

SECTION 9 - THIRD-PARTY LINKS

Certain content, products and services available through our Service may include materials from third parties. Third-party links on this site may direct you to websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of those websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products or services.

To the extent permitted by law, we are not liable for any harm or damages related to the purchase or use of goods, services, resources, content or any other transactions made in connection with any third-party websites. Please review the third party's policies and practices carefully and make sure you understand them before you engage in any transaction. Complaints, claims, concerns or questions about third-party products should be directed to the third party.

SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain submissions (for example, reviews or photos), or without a request from us you send creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise (together, "comments"), you agree that we may, at any time and without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments you send to us. We are under no obligation to keep any comments confidential, to pay compensation for any comments, or to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable, or that violates any party's intellectual property or these Terms. We do not remove or edit genuine reviews just because they are negative.

You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, personality or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties about the origin of any comments. You are solely responsible for any comments you make and their accuracy.

SECTION 11 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which you can view here: https://olivandersliving.com/policies/privacy-policy. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

SECTION 12 - SMS/TEXT MESSAGING TERMS

The Olivanders Living mobile message program (the "SMS Program") is operated by G&W 2026 UK LLC. This Section 12 (the "Mobile Terms") applies to the SMS Program in addition to the rest of these Terms. Your use of the SMS Program means you agree to these Mobile Terms. We may change or cancel the SMS Program or any of its features without notice. To the extent permitted by law, we may also change these Mobile Terms at any time, and your continued use of the SMS Program after the effective date of any changes means you accept them.

By opting in to the SMS Program, you agree to receive recurring text messages from and on behalf of Olivanders Living at the mobile number you provided. Promotional messages may include promotions, specials and other marketing offers, such as cart reminders. We only send commercial messages with your consent, and every message identifies us and includes a way to unsubscribe, in line with the Spam Act 2003 (Cth).

You do not have to sign up for the SMS Program to make a purchase, and your consent is not a condition of any purchase. Your participation is completely voluntary.

We do not charge for the SMS Program, but your mobile provider's standard message and data rates may apply. Message frequency varies. Please check your mobile plan and contact your provider for details.

You can opt out of the SMS Program at any time by replying STOP to any message, or by clicking the unsubscribe link (where available) in any text message. You will receive a one-time confirmation that you have opted out, and no further messages will be sent to your mobile device unless you start the conversation.

For support with the SMS Program, reply HELP or email info@olivandersliving.com.

We may change any short code or telephone number we use to operate the SMS Program at any time and will notify you of these changes. Messages, including STOP or HELP requests, sent to a short code or number we have changed may not be received, and we will not be responsible for honouring requests made in such messages.

Mobile carriers are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you change your mobile number, you will need to sign up for the SMS Program again with your new number.

To the extent permitted by law, we are not liable for failed, delayed or misdirected delivery of any information sent through the SMS Program, any errors in such information, or any action you may or may not take in reliance on information sent through the SMS Program.

We respect your privacy. Your mobile number and SMS consent will not be shared with third parties or affiliates for their own marketing purposes. Information may be shared with service providers where needed to operate and support the SMS Program. For more information about how we collect, use and protect personal information, please see our Privacy Policy: https://olivandersliving.com/policies/privacy-policy

SECTION 13 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We may correct any errors, inaccuracies or omissions, and change or update information or cancel orders, if any information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order. If we cancel your order for this reason, we will refund you in full.

We have no obligation to update, amend or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date in the Service or on any related website should be taken to mean that all information has been modified or updated.

SECTION 14 - PROHIBITED USES

In addition to other prohibitions in these Terms, you may not use the site or its content: (a) for any unlawful purpose; (b) to ask others to perform or take part in any unlawful acts; (c) to violate any international, federal, state or territory regulations, rules, laws or local by-laws; (d) to infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may affect the functionality or operation of the Service, any related website, other websites or the internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or get around the security features of the Service, any related website, other websites or the internet. We may terminate your use of the Service or any related website for breaching any of the prohibited uses.

SECTION 15 - ELECTRICAL SAFETY & INSTALLATION

The lights sold on this website are electrical products. Hardwired wall lights and pendants must be installed by a licensed electrician, in line with the Australian wiring rules (AS/NZS 3000) and any instructions supplied with the product. Never attempt to wire a light yourself.

Always switch off the power before installing, cleaning or changing a bulb. Use only the bulb type and maximum wattage listed for each product. Unless a product is clearly marked as suitable for wet areas, do not install it where it may come into contact with water. Alabaster and marble are natural stones and can break if dropped or knocked, so please handle them with care.

To the extent permitted by law, we are not responsible for damage or injury caused by installation by an unlicensed person, incorrect wiring, misuse, or failure to follow the product instructions. This does not affect your rights under the Australian Consumer Law.

SECTION 16 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded, restricted or modified.

Subject to that, we do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free, or that the results obtained from using the Service will be accurate or reliable. We may remove the Service for indefinite periods of time or cancel the Service at any time.

To the maximum extent permitted by law, all other warranties, representations and conditions, whether express or implied, are excluded. To the maximum extent permitted by law, G&W 2026 UK LLC, Olivanders Living and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers and licensors are not liable for any indirect or consequential loss or damage, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the Service or any products bought through the Service, even if advised of their possibility.

Nothing in this clause excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law that cannot lawfully be excluded.

SECTION 17 - INDEMNIFICATION

To the extent permitted by law, you agree to indemnify G&W 2026 UK LLC, Olivanders Living and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees against any claim or demand, including reasonable legal fees, made by any third party because of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party. Your liability under this clause is reduced to the extent that the loss was caused or contributed to by us.

SECTION 18 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will still be enforceable to the fullest extent permitted by applicable law, and the unenforceable part will be treated as severed from these Terms. This will not affect the validity and enforceability of any remaining provisions.

SECTION 19 - TERMINATION

The obligations and liabilities of the parties incurred before the termination date will survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you stop using our site.

If you fail, or we reasonably suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time, and you will remain liable for all amounts due up to and including the date of termination, and/or we may deny you access to our Services (or any part of them).

SECTION 20 - ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms will not be a waiver of that right or provision. These Terms and any policies or operating rules posted by us on this site or in relation to the Service form the entire agreement and understanding between you and us and govern your use of the Service. They replace any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us, including any prior versions of these Terms.

SECTION 21 - GOVERNING LAW

These Terms and any separate agreements through which we provide you with Services are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales.

If you live in another Australian state or territory, you keep any rights you have under the consumer protection laws of that state or territory. Nothing in these Terms limits your rights under the Australian Consumer Law.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We may update, change or replace any part of these Terms by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Changes do not apply to orders you have already placed. Your continued use of, or access to, our website or the Service after any changes are posted means you accept those changes.

SECTION 23 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@olivandersliving.com.

Company Name: Olivanders Living
Registered Address: 30 N Gould St, STE R, Sheridan, WY 82801 United States
Email: info@olivandersliving.com
Phone: +12027034048
Customer Support Hours:
Monday to Friday: 9:00 am – 5:00 pm (Sydney time)
Response Time: Within 24 hours