Privacy policy

Last updated: 19 October 2026

Olivanders Living ("Olivanders Living", "we", "us" or "our") is operated by G&W 2026 UK LLC. We operate this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Olivanders Living is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit, use or make a purchase through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy applies to the collection, use and disclosure of your personal information.

We handle personal information in line with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and the Spam Act 2003 (Cth). Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use and disclose your information as described here.

Personal Information We Collect or Process

When we use the term "personal information", we mean information or an opinion about an identified individual, or an individual who is reasonably identifiable. It does not include information that has been collected anonymously or de-identified so that it can no longer identify you. Depending on how you interact with the Services, we may collect or process the following categories of personal information:

  • Contact details, including your name, billing address, shipping address, phone number and email address.
  • Payment information, including payment confirmation and the payment method used. Card details are processed securely by our payment providers. We do not store full card numbers.
  • Account information, including your username, password, preferences and settings.
  • Transaction information, including the items you view, add to your cart or wishlist, purchase, return or exchange, and your past orders.
  • Communications with us, including the information you include when you contact our support team.
  • SMS information, including your mobile phone number, your consent to receive text messages (including when and how you opted in) and your interactions with our messages, such as replies and opt-out requests.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including how and when you interact with or navigate the Services.

We do not intentionally collect sensitive information, such as health information. You can browse our website without telling us who you are, but we need your name, contact details and address to process and deliver an order.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, for example when you create an account, place an order, contact us or otherwise provide us with your personal information.
  • Automatically through the Services, from your device when you use our products or services or visit our website, including through cookies and similar technologies.
  • From our service providers, for example when we engage them to enable certain technology or to collect or process personal information on our behalf.
  • From our partners or other third parties, such as advertising and analytics partners.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor and Improve the Services. We use your personal information to provide the Services, including to perform our contract with you, process your payments, fulfil and deliver your orders, remember your preferences, send notifications about your account, process purchases, returns, exchanges and other transactions, create and manage your account, arrange shipping, enable you to post reviews, and create a tailored shopping experience, such as recommending products related to your purchases.
  • Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as sending marketing communications by email or text message and showing you online advertisements for our products on other websites and platforms. We only send electronic marketing messages with your consent. Every message identifies us and includes a simple way to unsubscribe, as required by the Spam Act 2003 (Cth).
  • Text Messaging. If you opt in to our SMS messages, we use your mobile phone number to send you recurring promotional and order-related text messages, such as offers, cart reminders and order updates. Our website may use cookies to track items you add to your cart, so we can send you a cart reminder by text. Your mobile number and SMS consent are not shared with third parties or affiliates for their own marketing purposes. Message frequency varies and your mobile carrier's standard rates may apply. You can opt out at any time by replying STOP to any message. Full terms are available in Section 12 of our Terms of Service.
  • Security and Fraud Prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect and investigate possible fraudulent, illegal or malicious activity, protect public safety and secure our Services. If you create an account, you are responsible for keeping your login details safe. We recommend that you do not share your username, password or other access details with anyone.
  • Communicating with You. We use your personal information to provide customer support, respond to your enquiries and maintain our relationship with you.
  • Legal Reasons. We use your personal information to comply with applicable law, respond to valid legal requests, investigate or take part in legal proceedings, and enforce our terms and policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for the purposes described in this Privacy Policy. These may include:

  • Shopify, and vendors and other service providers who perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfilment and shipping.
  • Business and marketing partners that help us provide services and advertise to you, such as Google and Meta. These partners use your information in line with their own privacy notices.
  • Other parties, when you direct or ask us to disclose certain information, for example when you use social media features or log-in integrations.
  • Our affiliates or other companies within our corporate group.
  • Other parties in connection with a business transaction, such as a merger or sale of assets, or to comply with legal obligations, enforce our terms and policies, and protect the Services, our rights and the rights of our customers or others.

We do not sell your personal information. We do not share your mobile number or SMS opt-in data with third parties or affiliates for their marketing purposes. We only share it with the service providers that help us run our SMS messages, such as our messaging platform and mobile carriers, and only to deliver those messages to you.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them for you. Information you submit through the Services is sent to and shared with Shopify, as well as third parties that may be located in other countries. To help protect, grow and improve our business, we use certain Shopify features that combine data from your interactions with our store, other merchants and Shopify. For these features, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights over that information. You can learn more about how Shopify uses your personal information at https://privacy.shopify.com/en.

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, please review their privacy and security policies and other terms. We do not guarantee, and are not responsible for, the privacy or security of those sites, including the accuracy, completeness or reliability of their information. Information you share on public or semi-public platforms, including third-party social networks, may be visible to other users of those platforms without limits on its use. A link to another website does not, by itself, mean we endorse its content, owners or operators.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below and we will delete it.

Security and Retention of Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no security measure is perfect, and we cannot guarantee complete security. Information you send to us may not be secure while in transit, so please do not use insecure channels to share sensitive or confidential information.

We keep personal information only for as long as we need it to provide the Services, maintain your account, comply with legal obligations, resolve disputes and enforce our policies. When we no longer need it, we take reasonable steps to destroy or de-identify it.

If a data breach is likely to result in serious harm to you, we will notify you and the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.

Your Rights and Choices

Under the Privacy Act 1988 (Cth), you have the following rights in relation to your personal information:

  • Right to Access. You can ask for access to the personal information we hold about you.
  • Right to Correct. You can ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
  • Right to Request Deletion. You can ask us to delete your personal information. We will do so unless we need to keep it to meet a legal obligation, for example our tax and accounting records.
  • Right to Opt Out of Direct Marketing. You can ask us at any time to stop sending you marketing communications. You can unsubscribe using the link in any marketing email, or reply STOP to any text message. We may still send you non-promotional messages about your account or orders.
  • Right to Withdraw Consent. Where we rely on your consent, you can withdraw it at any time. This does not affect anything we did with your consent before you withdrew it.

You can exercise these rights by contacting us using the details below. We may need to verify your identity before we act on your request. We will respond within 30 days, and we will not charge you for making a request. If we refuse a request, we will explain why in writing. If you are located outside Australia, you may have additional rights under the laws of the country where you live.

Complaints

If you have a complaint about how we handle your personal information, please contact us first using the details below. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

Your personal information may be stored or processed outside Australia, including in the United States, Canada and other countries where our service providers, payment processors and logistics partners operate. When we disclose personal information overseas, we take reasonable steps to ensure that the recipient handles it in a way that is consistent with the Australian Privacy Principles.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and give notice where required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please email us at info@olivandersliving.com or call +12027034048. For the purposes of applicable privacy laws, G&W 2026 UK LLC T/A Olivanders Living is responsible for your personal information.

Company Name: Olivanders Living
Registered Address: 30 N Gould St, STE R, Sheridan, WY 82801 United States
Email: info@olivandersliving.com
Phone: +12027034048
Customer Support Hours:
Monday to Friday: 9:00 am – 5:00 pm (Sydney time)
Response Time: Within 24 hours