Shipping policy

We currently ship to customers across Australia using trusted logistics partners. Below you'll find details on our processing times, delivery estimates and how to track your order.

Order Processing Time

  • Orders are processed within 1 to 3 business days after payment is confirmed.
  • Processing times exclude weekends and public holidays.

Order Cut-off Time

  • Orders placed before 5:00 pm (Sydney time) on a business day start processing the same day.
  • Orders placed after 5:00 pm (Sydney time), or on weekends and public holidays, start processing on the next business day.

Shipping Costs

  • Free shipping on all orders within Australia, no minimum spend required.
  • All prices are shown in Australian dollars (AUD).

Duties, Taxes and Import Charges

  • All prices include all applicable taxes and import duties.
  • You will not be charged any extra customs, duties or import fees on delivery. The total you see at checkout is the total you pay.

Estimated Delivery Times

Region

Estimated Delivery Time

Australia (all states and territories)

6–11 business days

Note: Delivery times are estimates and may vary slightly due to courier delays. Most orders are processed within 1 business day, but please allow up to 3 business days during peak periods. Deliveries to regional and remote areas may take a little longer.

Order Tracking

Once your order ships, you will receive a confirmation email with your tracking number and link. If you don't see it within 3 business days, please check your spam folder or contact our support team for assistance.

Shipping Delays or Missing Packages

While we aim to meet all estimated delivery windows, delays may occasionally occur due to courier disruptions, weather or seasonal demand.

If your package has not arrived within 15 business days of shipping, please email us at info@olivandersliving.com and we will investigate the issue promptly with the courier. If a parcel is confirmed lost in transit, we will send a replacement or give you a full refund.

Incorrect or Incomplete Addresses

We ship to the address provided at checkout. Please double-check your information before placing an order. If an order is returned to us because of incorrect address details, additional shipping charges may apply to send it again. If an order is lost for that reason, we cannot offer a refund or reshipment.

Support

If you have any questions about your shipment, feel free to contact us at info@olivandersliving.com.

Business Information

Company Name: Olivanders Living
Registered Address: 30 N Gould St, STE R, Sheridan, WY 82801 United States
Email: info@olivandersliving.com
Phone: +12027034048
Customer Support Hours:
Monday to Friday: 9:00 am – 5:00 pm (Sydney time)
Response Time: Within 24 hours