Help centre

Frequently asked questions

Sizes, installation, orders and returns, stated plainly. Can't find your answer? Our team will reply.

Orders and delivery

Yes, delivery is free on every order. You will find the full details in our shipping policy.

Get in touch as soon as possible. We can change or cancel an order until it has been processed. After that, it is handled as a return.

Returns and refunds

You can return an item within 30 days of delivery. It must be in the same condition as you received it and in its original packaging, with all parts included. Full details are in our return & refund policy.

Email us within 30 days of delivery with your order number, the reason for your return and clear photos of the item in its original packaging. Our team replies within 24 hours and sends you the return address once your return is approved. Please do not send anything back before it has been approved.

Let us know within 7 days of delivery. Email clear photos of the light and its packaging with your order number, and our team will arrange a replacement or guide you through the next steps. This does not affect your statutory rights.

Once we have received and checked your return, we email you to confirm. Approved refunds go back to your original payment method within 14 days.

Fittings and installation

Our wall lights are hardwired, so a licensed electrician connects them to your wiring and can check that the light suits your space. If you are unsure, send us a message before you order.

Yes. Our wall lights are hardwired and should be installed by a licensed electrician.

Choosing the right light

Every product shows its real height, width and depth. As a guide, a pair of wall lights either side of a mirror or bed usually hangs at eye level, around 150 to 170 cm from the floor.

Natural stone tones can vary slightly from piece to piece. We show every light lit and unlit to give you a good feel for its glow.

Of course. Send us a message and our team will reply within one business day.